Last updated: [DD/MM/YYYY]
This Shipping & Delivery Policy describes how IP A Group (ipagroup-eg.com) processes and delivers orders.
1) Order Processing Time
Orders are typically processed within [X–Y business days] after confirmation (excluding weekends/holidays).
During promotions or peak periods, processing may take longer.
2) Delivery Areas
We currently deliver to:
[List delivery regions/cities/governorates]
If your area is not listed, contact us to confirm availability.
3) Estimated Delivery Time
Estimated delivery time after dispatch:
[City/Region A]: X–Y business days
[City/Region B]: X–Y business days
Delivery times are estimates and may vary due to carrier delays, weather, public holidays, or force majeure.
4) Shipping Fees
Shipping fees are calculated at checkout based on:
Delivery address,
Order weight/size,
Cash-on-delivery (if offered).
Fees: [Insert fee structure or “Calculated at checkout”]
5) Cash on Delivery (If Available)
COD availability: [Yes/No]
COD fee: [Amount]
Some areas may have COD restrictions.
6) Order Tracking
If tracking is available, we will send a tracking link/code via email/SMS/WhatsApp after dispatch.
7) Failed Delivery / Incorrect Address
Please ensure your address and phone number are accurate.
If a delivery fails due to:
Incorrect address/phone,
Unavailability,
Refusal to receive,
the carrier may return the shipment, and re-shipping fees may apply: [Details].
8) Damaged Packages & Missing Items
If your package arrives damaged, or items are missing:
Report within [X hours] of delivery,
Provide photos of the package and items,
Keep the packaging until the case is resolved.
9) International Shipping (If Applicable)
International shipping: [Available/Not available]
If available, customs duties/taxes are the customer’s responsibility.
10) Contact Us
For shipping inquiries:
Email: [support@ipagroup-eg.com
]
WhatsApp/Phone: [Number]