Last updated: [DD/MM/YYYY]

At IP A Group (ipagroup-eg.com), we want you to be satisfied with your purchase. This Refund & Returns Policy explains when returns or refunds may be accepted and how to request them.

1) Eligibility for Returns

You may request a return/refund in the following cases (subject to review):

  • You received the wrong item.
  • The product arrived damaged or defective.
  • The order is missing items.
  • The product is expired or has a clearly verifiable quality issue upon delivery.

2) Non-Returnable Items (Hygiene & Safety)

For health and hygiene reasons, we generally do not accept returns for cosmetics, skincare, fragrances, and personal care products if:

  • The product has been opened, used, tested, or tampered with.
  • The seal/packaging is broken (if applicable).
  • The product was purchased as final sale or clearance (if stated at checkout).

If local consumer law provides additional rights, those rights will apply.

3) Time Limits to Report an Issue

To be eligible, you must contact us within:

  • [X] hours/days of delivery for damaged/incorrect items, and
  • Provide required evidence (see below).

4) Required Evidence

To process your claim, we may request:

  • Order number.
  • Clear photos/videos of:
    • The product condition,
    • Outer packaging,
    • Shipping label,
    • Batch/lot number (if available).

5) Return Process

  1. Contact us with your order number and evidence.
  2. Our team will review and confirm eligibility.
  3. If approved, we will provide return instructions (pickup/drop-off) where applicable.

Do not return items without approval, as they may not be accepted.

6) Refund Options

If your request is approved, we may offer one of the following:

  • Replacement (same item or equivalent),
  • Store credit, or
  • Refund to the original payment method (where applicable).

Refund processing time:

  • Review: [X] business days
  • Refund execution: [X] business days (may vary by bank/payment provider)

7) Shipping Costs for Returns

  • If the issue is our error (wrong/damaged/defective), return shipping is [covered by us / covered by customer].
  • For other approved returns (if any), shipping may be deducted from the refund or charged separately.

8) Cancellations

Orders can be canceled only before shipping. If the order has already shipped, the return policy will apply.

  • Cancellation window: [X hours] from placing the order (or before dispatch), whichever comes first.

9) Contact Us

For return/refund requests: